Bangladesh Telecommunication Regulatory Commission (BTRC) has entered into an agreement with Genex Infosys, a leading technology company in the country, to further modernize its ‘Helpline Number 100’, a platform for mobile phone users in the country.
The three-year agreement was signed by senior officials of BTRC and Genex Infosys at a recent event organized by BTRC.
BTRC has set up a call center called Complaints for Telecommunication Services (CTS) to receive and resolve telecommunication related complaints from customers across the country. Since then, mobile subscribers have been receiving help by calling the ‘Helpline 100’.
The agreement was signed by Sajeda Parveen, Manager, Systems and Services, BTRC, and Prince Majumder, Co-Founder and CEO, Genex Infosys.
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BTRC Chairman Shyam Sundar Sikder and Vice Chairman Subrata Roy Mitra were also present on the occasion.
Speaking on the occasion, Shyam Sundar Sikder said, “The agreement with Genex Infosys to modernize the ‘Helpline 100’ is a timely decision. In addition, the addition of services such as Smart IVR, Chatbox and WhatsApp in this complaints process will make it easier for customers to make complaints and suggestions.”
The contracting agency said, ‘Helpline 100’ is a commendable initiative to ensure that telecommunication regulators communicate with the general public. Genex Infosys has been working since the beginning to ensure a clear customer experience with digital transformation and new technologies in the country. We want to work more with BTRC to provide digital services in the future.